Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between VERACO LLC (“CoServe,” “we,” “us”) and the business or organization that registers for or uses the service (“you” or the “Customer”). They govern your access to and use of the CoServe websites, applications, telephone and messaging services, AI features, and related services (collectively, the “Service”).

By creating an account, clicking “I agree,” or using the Service, you accept these Terms. If you do not agree, do not use the Service. If you accept on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company.

PLEASE READ SECTION 17 CAREFULLY. IT REQUIRES BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

1. The Service

CoServe provides a modular toolkit of AI-powered communication tools for businesses, which may include: an AI receptionist that answers, screens, and routes phone calls; missed-call text-back; automated lead follow-up (“Speed to Lead”); appointment scheduling and reminders; call recordings, transcripts, and summaries; a business-knowledge system that can ingest content you provide (including content imported from your website); usage dashboards; and related features. Features vary by plan, and we may add, change, or retire features over time.

The Service is offered for business use only. It is not intended for personal, family, or household use, and consumer-protection statutes that apply only to consumer transactions do not apply to these Terms to the extent permitted by law.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate, current, and complete registration and business information (including the legal business information used for carrier and messaging registration) and keep it up to date. We may suspend or terminate accounts registered with false information.
• You are responsible for all activity under your account, including activity by your employees, contractors, and anyone you give access to. Keep your credentials confidential and notify us promptly at legal@coserve.ai of any suspected unauthorized use.
• We may refuse, suspend, or revoke registration at our discretion, including where we believe an account creates legal, security, or deliverability risk.

3. No emergency services

The Service does not support and must not be relied upon for emergency calls or emergency communications of any kind, including 911, E911, or text-to-911. The AI receptionist is not a substitute for emergency dispatch, medical triage, crisis response, or any safety-critical function. You must maintain independent means of placing and receiving emergency calls, and you must not represent to your callers that the Service can handle emergencies. To the maximum extent permitted by law, we have no liability arising from the unavailability of emergency services through the Service.

4. Your compliance responsibilities (calls, texts, and recording)

The Service places, answers, records, transcribes, and sends communications on your behalf and at your direction. As between you and CoServe, you are solely responsible for ensuring your use of the Service complies with all laws and regulations that apply to your communications, including without limitation:

• Consent to contact. The U.S. Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM, state telemarketing and mini-TCPA laws, and equivalent laws elsewhere. You are responsible for obtaining, documenting, and honoring any consent required before calling or texting a person, including for automated, prerecorded, or AI-generated calls and texts.
• Call recording and monitoring. Federal and state wiretap and call-recording laws, including all-party (two-party) consent requirements in states such as California, Florida, Illinois, Pennsylvania, and Washington. The Service can record and transcribe calls; you are responsible for determining whether recording is lawful for your calls and for providing any legally required notices or disclosures to callers.
• AI disclosure laws. Laws that require disclosing the use of automated, synthetic, or AI-generated voices or agents to the people who interact with them.
• Do-not-call and opt-outs. Honoring the National Do Not Call Registry, internal do-not-call lists, and STOP/opt-out requests.
• Carrier and messaging rules. CTIA guidelines, A2P 10DLC registration requirements, and the acceptable-use policies of our telephony providers. You represent that the business and campaign information you submit for A2P registration is accurate.
• Industry-specific rules. Any rules specific to your industry (for example HIPAA, GLBA, or attorney-conduct rules). The Service is not designed for, and you must not use it to collect or process, protected health information or other specially regulated data unless we have agreed in writing.

You also represent that you own or control the phone numbers you forward or connect to the Service and that forwarding them does not breach any agreement with your carrier. We do not provide legal advice. Nothing in the Service (including default settings, templates, or AI-generated content) is a representation that your use is compliant.

5. Phone numbers

Phone numbers we provision for you are supplied through our telephony providers. You receive a right to use provisioned numbers only while your account is active and in good standing. Where supported and permitted by our providers, we will reasonably cooperate with porting a provisioned number out to another carrier at your request. Numbers may be reclaimed if your account is terminated, if required by a provider or regulator, or if the number is used in violation of these Terms. We are not responsible for changes to number availability, caller-ID display, or spam labeling applied by carriers and third-party analytics services.

6. Fees, subscriptions, credits, and billing

6.1 Subscriptions

Paid plans are billed in advance on a recurring monthly basis through our payment processor (Stripe) until cancelled. By subscribing you authorize us and our processor to charge your payment method on file for recurring fees, overages, credit purchases you initiate, and applicable taxes. Promotional or “limited-time” pricing applies for the period stated and may change at renewal.

6.2 Allowances, overages, and credits

Plans include monthly usage allowances (for example voice minutes, text segments, AI usage, and emails). Unused allowances expire at the end of each billing period and do not roll over. Usage beyond your allowances is charged against your prepaid credit balance at the rates shown in your dashboard, which we may update prospectively. You may purchase credit packs and may optionally enable auto-reload, which automatically charges your payment method for the reload amount you configure whenever your balance falls below your chosen threshold; you can disable auto-reload at any time in your dashboard. Credits have no cash value, are not transferable, and are non-refundable except where required by law. If your allowances and credits are exhausted, the Service may decline or pause calls, texts, and other usage-based features until credits are added.

6.3 Usage measurement

Our measurements of usage (minutes, segments, tokens, requests, and similar units) are determinative absent manifest error. Call minutes are rounded up per our then-current rounding rules, and text messages are billed per carrier-defined segment.

6.4 Refunds, cancellation, and non-payment

You may cancel any tool or your entire subscription at any time from your dashboard; cancellation takes effect at the end of the current billing period and already-paid fees (including unused allowances and credits) are non-refundable except where required by law. We do not provide refunds or credits for partial periods, downgrades, or unused features. If a payment fails or a charge is disputed, we may retry the charge, suspend or limit the Service, and/or terminate the account. You are responsible for reasonable costs we incur collecting overdue amounts. We may recover from you any chargeback fees and, where a dispute is resolved in our favor, the disputed amounts.

6.5 Price changes and taxes

We may change subscription prices and usage rates with at least 30 days’ notice (by email or in the dashboard); changes apply from your next billing period. Fees are exclusive of taxes; you are responsible for all applicable sales, use, VAT, GST, and similar taxes, other than taxes on our net income.

7. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy and, for text messaging, our SMS Terms, both of which are incorporated into these Terms. In short: no spam, no illegal or deceptive communications, no prohibited content categories, no interference with the Service, and no use that creates legal or deliverability risk for us or other customers. We may investigate suspected violations and may remove content, suspend features, or terminate accounts as described in Section 15.

8. Customer Data

8.1 Ownership and license

“Customer Data” means data you or your end users (for example, your callers) submit to or generate through the Service, including business configuration, contact records, call recordings, transcripts, messages, and content you import (such as website content). As between the parties, you own Customer Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, display, and create derivative works of Customer Data as needed to provide, secure, support, and improve the Service, to comply with law, and as otherwise permitted by our Privacy Policy and Data Processing Addendum.

8.2 Your warranties about Customer Data

You represent and warrant that you have all rights, consents, and permissions needed for us to process Customer Data as described (including any consents required from your callers and contacts), and that Customer Data and your use of it do not violate law or third-party rights. If you import content from a website, you represent that you own that website or are authorized to use its content.

8.3 Usage data

We may collect and use technical and usage data about the operation of the Service, and data derived from Customer Data in aggregated or de-identified form, to operate, secure, benchmark, and improve the Service, provided such data does not identify you or any individual.

9. AI features and limitations

The Service uses artificial intelligence, including third-party large language models and real-time speech systems, to answer calls, hold conversations, transcribe audio, draft messages, summarize interactions, book appointments, and similar tasks. AI output is probabilistic and may be inaccurate, incomplete, or inappropriate despite our safeguards. The AI may mishear callers, misstate your business information, misroute calls, book incorrect appointments, or fail to capture details. You are responsible for reviewing AI-generated output, configuring your tools accurately, and correcting errors. AI output is not legal, medical, financial, or other professional advice. You must not use the Service for any application where an error could cause death, personal injury, or severe damage (for example, emergency dispatch or medical triage). We make no promise that any appointment, transfer, message, or lead will be captured, delivered, or handled correctly.

10. Third-party services

The Service depends on third-party providers — including telephony carriers, payment processors, AI model providers, calendar providers (such as Google and Microsoft, if you connect them), and cloud infrastructure. Your use of a third-party service through CoServe is also subject to that provider’s terms. We are not responsible for third-party services, for carrier filtering or delivery failures, or for changes third parties make that affect the Service. If you connect a third-party account (for example a calendar), you authorize us to access it as needed to provide the features you enable.

11. Our intellectual property

We and our licensors own the Service, including all software, models, prompts, designs, documentation, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes during your subscription, subject to these Terms. You may not copy, modify, distribute, sell, lease, reverse engineer, or attempt to extract source code from the Service; use the Service to build a competing product; scrape or harvest the Service; or remove proprietary notices. If you give us feedback or suggestions, we may use them without restriction or obligation to you.

12. Confidentiality

Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and contractors under comparable obligations, or as required by law (with notice where lawful). Confidential Information does not include information that is public through no fault of the receiver, already known without duty, independently developed, or lawfully received from a third party.

13. Beta and preview features

We may offer features identified as beta, preview, early access, or similar. These are provided “as is,” may change or be discontinued at any time, may be subject to additional terms, and are excluded from any performance commitments. We may impose limits or withdraw access to beta features at our discretion.

14. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT CALLS OR MESSAGES WILL BE ANSWERED, DELIVERED, OR RECORDED; THAT AI OUTPUT WILL BE ACCURATE; OR THAT DEFECTS WILL BE CORRECTED. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

15. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or limit the Service (in whole or in part) immediately if we reasonably believe: (a) your use violates these Terms, the Acceptable Use Policy, the SMS Terms, or law; (b) your use creates security, legal, deliverability, or reputational risk to us, our providers, or others; (c) amounts you owe are overdue; or (d) suspension is required by a provider, carrier, or authority. We will use reasonable efforts to notify you and, where practicable, give you a chance to cure. We may terminate these Terms for material breach not cured within 10 days of notice, or for convenience on 30 days’ notice (in which case we will refund any prepaid fees for the period after termination — our only refund obligation). Upon termination your access ends, provisioned numbers may be reclaimed, and we will delete or de-identify Customer Data as described in the Privacy Policy. Sections that by their nature should survive (including Sections 6, 8.3, 11, 12, 14, 16, 17, 18, and 19) survive termination.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Without limiting the foregoing, we are not liable for: missed, dropped, unanswered, or misrouted calls or messages; carrier filtering, spam labeling, or delivery failures; errors in AI output, transcripts, summaries, or bookings; lost leads or lost business; or acts or omissions of third-party providers. These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not apply to your payment obligations, your indemnification obligations, or either party’s liability that cannot be limited by law.

17. Dispute resolution — arbitration and class-action waiver

17.1 Informal resolution first

Before filing a claim, the party with the dispute must send the other a written notice describing the dispute and the relief sought (to us: legal@coserve.ai; to you: your account email). The parties will try in good faith to resolve the dispute within 60 days of the notice. This is a precondition to starting arbitration or litigation.

17.2 Binding arbitration

Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section. The seat of arbitration is the State of Delaware; hearings may be conducted remotely by videoconference. Judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys’ fees except where the arbitrator awards them under applicable law or where a claim is found frivolous.

17.3 Class-action and jury waiver

ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and the rest of this section remains in effect.

17.4 Exceptions

Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in court to protect intellectual property or Confidential Information, or to prevent unauthorized use of the Service.

17.5 Opt-out

You may opt out of this arbitration agreement by emailing legal@coserve.ai within 30 days of first accepting these Terms, with your account email and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

18. Indemnification

You will defend, indemnify, and hold harmless CoServe, its affiliates, and their officers, directors, employees, and agents from and against any third-party claims, demands, investigations, and proceedings, and all resulting liabilities, damages, penalties, fines, settlements, costs, and expenses (including reasonable attorneys’ fees), arising out of or relating to: (a) Customer Data; (b) your products, services, and communications with your callers, contacts, and customers; (c) your violation of law, including claims under the TCPA, state telemarketing or mini-TCPA laws, call-recording and wiretap laws, do-not-call rules, or carrier/messaging requirements; (d) your breach of these Terms, the Acceptable Use Policy, or the SMS Terms; or (e) your violation of third-party rights. We will notify you of such a claim and may participate in the defense with our own counsel at our expense. You may not settle a claim in a way that imposes obligations on us without our prior written consent.

19. Governing law and venue

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. Subject to Section 17, the state and federal courts located in Delaware have exclusive jurisdiction over any dispute not subject to arbitration, and each party consents to personal jurisdiction and venue there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Changes to the Service and these Terms

We may modify the Service and these Terms from time to time. If we make material changes to these Terms, we will notify you (by email, in the dashboard, or by posting the updated Terms with a new “Last updated” date) at least 14 days before they take effect, except changes required by law or addressing new features, which may be effective immediately. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree to a change, your remedy is to cancel before it takes effect.

21. General

• Entire agreement. These Terms, together with the policies they incorporate (Privacy Policy, Acceptable Use Policy, SMS Terms, Data Processing Addendum, and any order or custom plan we agree to in writing), are the entire agreement between the parties and supersede all prior agreements on the subject. If a custom written agreement conflicts with these Terms, the custom agreement controls.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
• Severability; waiver. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder stays in effect. A failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier or utility outages, internet failures, denial-of-service attacks, acts of government, labor disputes, and natural disasters. This does not excuse payment obligations.
• Notices. We may give notice by email to your account email or in the dashboard; notices to us must be sent to legal@coserve.ai.
• Export and sanctions. You may not use the Service in violation of U.S. export-control or sanctions laws, and you represent that you are not located in an embargoed country or on any restricted-party list.
• Independent contractors. The parties are independent contractors; these Terms create no partnership, joint venture, or agency.
• No third-party beneficiaries. These Terms confer no rights on any third party, except that our providers may enforce provisions that protect them.

22. Contact

Questions about these Terms? Email legal@coserve.ai or open a support ticket from your dashboard.